Refund policy

We want you to love every pair. If something isn't right, we'll make it right — simply and quickly.

Shipping

  • We deliver to all governorates across Egypt.
  • Delivery time: 2–5 days from order confirmation.
  • Payment: cash on delivery — you pay the courier when your order arrives.
  • Free shipping on 24-pair packs — and on any order of 24 pairs or more, anywhere in Egypt.

Shipping rates (orders under 24 pairs)

Region Governorates Fee
Cairo & Giza Cairo, Giza, Helwan, 6th of October 90 EGP
Alexandria & Beheira Alexandria, Beheira 95 EGP
Delta & Canal Dakahlia, Sharqia, Gharbia, Monufia, Kafr El Sheikh, Damietta, Qalyubia, Port Said, Ismailia, Suez 100 EGP
North Upper Egypt Faiyum, Beni Suef, Minya, Asyut 120 EGP
South Upper Egypt Sohag, Qena, Luxor, Aswan, Red Sea 140 EGP
North Coast Matrouh 145 EGP
Sinai & New Valley North Sinai, South Sinai, New Valley 165 EGP

Returns & Exchanges

Exchanges — within 14 days

You can exchange any pack for a different style Ankle or Half or pack size within 14 days of delivery, provided the pack is unopened and in its original packaging.

Returns & refunds — within 14 days

You can return any unopened pack in its original packaging within 14 days of delivery for a full refund of the product price.

Damaged, defective or incorrect items — within 30 days

If your order arrives damaged, has a manufacturing defect, or isn't what you ordered, contact us within 30 days of delivery. We will send a replacement or issue a full refund — including all shipping costs.

Items we can't accept

For hygiene reasons, socks that have been opened, worn or washed cannot be returned or exchanged unless they are defective.

How to request a return or exchange

  1. Message us on WhatsApp: 01096156319 or email cotzasocks9@gmail.com with your order number.
  2. Tell us whether you'd like an exchange or a refund. For damaged or incorrect items, please include a photo.
  3. We'll reply within 48 hours with the next steps and arrange collection.

Refunds

  • Refunds are processed within 7 business days after we receive and inspect the returned item.
  • Refunds are paid by mobile wallet, InstaPay or bank transfer.
  • For standard returns and exchanges, shipping costs are paid by the customer. If the mistake is ours, we cover every cost.

Your rights

This policy is in addition to, and does not limit, your rights under Egyptian Consumer Protection Law No. 181 of 2018.